Buying tickets

Buying tickets online to a music concert, theatre event or sporting match?

The internet has made it easier for people to buy tickets, it has also encouraged a thriving resale market.

Purchasing tickets on the resale market can be a convenient option for consumers, however it can also bring risks. Here are some ways you can protect yourself.

When buying a ticket bundled with goods, items or services (such as food or drinks) make sure to check the event website for details on their official ticket seller.

  • Only purchase from the official ticket seller. Always check the event website for details on their official ticket seller.
  • The first search engine result may not be the official seller.
  • Pay by credit card or PayPal.
  • Read the terms and conditions of your tickets.
  • Check the full cost of your tickets and make sure you are not paying more than you should be.
  • Keep all documentation and receipts.

Be careful of buying tickets to events that:

  • have not yet had tickets released for general sale
  • provide limited contact details
  • have only tentative dates or details about the event
  • have unusual payment processes (such as no official ticketing agent; requesting cash only, EFT transfers) or
  • have not confirmed a lineup of performers.

Ticket resale

People advertising tickets to declared major events need to provide ticket details in their advertisements. This will ensure greater transparency for buyers on the secondary market.

When advertising a ticket for resale you need to include the following details:

  • The face value price displayed on the ticket
  • The asking price to resell the ticket
  • Seat location details of the ticket

Penalties can apply for failing to provide these details.

Some events are very popular and sell out quickly. Despite this, we strongly recommend you only buy tickets from the official seller.

If you buy tickets from someone other than the official seller, you:

  • are not guaranteed the same protections you have when buying from the authorised seller
  • may find your ticket is invalid
  • may not be accepted when you attempt to enter the venue or
  • does not arrive at all.

Ticket resale websites do not regulate the resale prices of tickets. Prices are set by those reselling the tickets. So always do your research before buying tickets.

Consumer information

If you have an issue with tickets purchased through a resale website, please return to the point of purchase. Your bank or credit card provider may also be able to provide you with a chargeback. You can also lodge a complaint with Consumer Affairs Victoria or the Australian Competition and Consumer Commission.

Stay Smart Online is an Australian Government initiative to help consumers protect themselves, including handy tips for shopping online safely.

In language information

简体中文信息 (information in Mandarin)

ਪੰਜਾਬੀ ਭਾਸ਼ਾ ਵਿੱਚ ਜਾਣਕਾਰੀ (information in Punjabi)

Page last updated: 20 June 2022