Buying tickets online to a music concert, theatre event or sporting match?
The internet has made it easier for people to buy tickets, it has also encouraged a thriving resale market.
Purchasing tickets on the resale market can be a convenient option for consumers, however it can also bring risks. Here are some ways you can protect yourself.
When buying a ticket bundled with goods, items or services (such as food or drinks) make sure to check the event website for details on their official ticket seller.
Be careful of buying tickets to events that:
- have not yet had tickets released for general sale
- provide limited contact details
- have only tentative dates or details about the event
- have unusual payment processes (such as no official ticketing agent; requesting cash only, EFT transfers) or
- have not confirmed a lineup of performers.
People advertising tickets to declared major events need to provide ticket details in their advertisements. This will ensure greater transparency for buyers on the secondary market.
When advertising a ticket for resale you need to include the following details:
- The face value price displayed on the ticket
- The asking price to resell the ticket
- Seat location details of the ticket
Penalties can apply for failing to provide these details.
Some events are very popular and sell out quickly. Despite this, we strongly recommend you only buy tickets from the official seller.
If you buy tickets from someone other than the official seller, you:
- are not guaranteed the same protections you have when buying from the authorised seller
- may find your ticket is invalid
- may not be accepted when you attempt to enter the venue or
- does not arrive at all.
Ticket resale websites do not regulate the resale prices of tickets. Prices are set by those reselling the tickets. So always do your research before buying tickets.
If you have an issue with tickets purchased through a resale website, please return to the point of purchase. Your bank or credit card provider may also be able to provide you with a chargeback. You can also lodge a complaint with Consumer Affairs Victoria or the Australian Competition and Consumer Commission.
Stay Smart Online is an Australian Government initiative to help consumers protect themselves, including handy tips for shopping online safely.
In language information
简体中文信息 (information in Mandarin)
Page last updated: 20 June 2022