Contact us

Street address (main office): 121 Exhibition Street, Melbourne VIC 3000
Postal address: GPO Box 4509, Melbourne VIC 3001

Our Customer Contact Centre team is available to provide information and support for general enquiries.

Open: 9 am to 5 pm, Monday to Friday
Calls in Australia: 1800 878 969

Phone translating and interpreting

The Translating and Interpreting Service (TIS National) can provide support for callers who have limited English.

  • TIS users phone 131 450
  • Provide the client code C040655
  • The TIS operator will book a time for you and an interpreter to phone the general department number.

National Relay Service (NRS)

If you are Deaf, hard of hearing, or have a speech/communication difficulty, please contact us with the following steps:

  1. Choose your preferred NRS call channel as detailed on the National Relay Service website: NRS call numbers and links
  2. Provide the NRS with our phone number 1800 878 969

For more information about the National Relay Service, visit: About the National Relay Service.


  • To be connected with a specific person in this department
  • For enquiries about other departments

Calls in Australia:  03 9651 9999


For a complaint in relation to a decision, action or service provided by the department, use the complaints form.

Other enquiries

For recruitment related enquiries, contact:

For finance related enquiries, contact:

Contact for this website

For issues in relation to this website, contact:

Page last updated: 18 June 2024