Contact us

Street address (main office): 121 Exhibition Street, Melbourne VIC 3000
Postal address: GPO Box 4509, Melbourne VIC 3001

Our Customer Contact Centre team is available to:

  • Provide information and support for general enquiries
  • Connect you with a specific person in this department

Open: 9 am to 5 pm, Monday to Friday
Calls in Australia: 1800 878 969

Please see the department’s Privacy statement for information on how your personal information may be collected, used and disclosed.

Phone translating and interpreting

The Translating and Interpreting Service (TIS National) can provide support for callers who have limited English.

  • TIS users phone 131 450
  • Provide the client code C040655
  • The TIS operator will book a time for you and an interpreter to phone the general department number.

National Relay Service (NRS)

If you are Deaf, hard of hearing, or have a speech/communication difficulty, please contact us with the following steps:

  1. Choose your preferred NRS call channel as detailed on the National Relay Service website: NRS call numbers and links
  2. Provide the NRS with our phone number 1800 878 969

For more information about the National Relay Service, visit: About the National Relay Service.


For a complaint in relation to a decision, action or service provided by the department, use the complaints form.

Other enquiries

For recruitment related enquiries, contact:

For finance related enquiries, contact:

Contact for this website

For issues in relation to this website, contact:

Page last updated: 3 July 2024